Rydges Darling Square Apartment Hotel

The worst experience we had ever staying at a hotel apartment. Me, my wife and son came to Sydney for the 1st time and unfortunately we booked at Rydges darling square. The Ac there was not working properly and they couldn’t give us another room instead they offered a smaller room at different hotel (within the same group which was only 3star). The room was very small. But considering it was hot weather we shifted to the other hotel which they arranged. At 12am, we had to carry our luggage our own the with my 7 year old son and wife. The other hotel was 2 streets away and we didn’t get any help from the hotel staff in shifting the luggage and had to carry my 7 year old son and 3 big trolley luggages through the streets which was really difficult and unsafe. We were downgraded from 4 star to 3 star and the management never gave any sort of compensation. Even the breakfast was very basic. Had horrible experience and I will never book with Rydges. I hope this reaches to their senior management team and no one else have to go through this kind of experience with them.

A quick stay, in a deluxe suite on the top floor. Room was lovely, balcony views of the city, nice full kitchen, absolutely stunning. We had one hiccup that was resurrected within 5 minutes, the bed sheet had foot prints clearly on it. But after bringing it to the attention of staff, they supplied new sheets and were very apologetic and helpful. Besides that, everything else was absolutely perfect. Will be back.

We stayed for one night to see a show ‘Beauty and the Beast’ in the city on Friday. We arrived early (ie noon) and they were able to check us into our room, no problem. We asked about the pool and were kindly given the towels for swimming. Our room was a two bedroom suit with, kitchen, balcony. The balcony was looking into the center courtyard of adjacent buildings, so no city view but was quite. It was very comfortable and roomy. The bathrooms were clean and seemed to have been updated recently. No problem with towels either plenty. We had a eight year girl staying with us and so we wanted a separate room for her. The pool was nice and the eight year old loved going for a swim. Breakfast in the morning was nice. Plenty to eat and to choose from, the eight was thrilled they had pancakes. The hotel is close to darling harbour, the theatres and to Central station. I think a lot of the negative reviews must be relate to the previous operators. We would definitely stay again as was comfortable and friendly.

The location and rooms were great. The atmosphere around the hotel was amazing and made everything feel like a proper holiday. We could walk to destinations such as Darling Harbour and Circular Quay and the train and light rail were there if needed as well. The pool, spa and sauna were a great relaxation, the rooms tidy and updated and shower was great. We cannot thank the staff enough for their caring and understanding, especially the three Indian men at reception. They went above and beyond at every opportunity and we were so grateful. After coming down with a bout of gastro/food poisoning on our last night, they were able to accommodate a later check out which meant the absolute world to me in the state I was in. We will without a doubt be back on our next trip to Sydney. Thank you.